常見問題

常見問題

  • Q1 哪裡可以下載「保險業投保說明手冊易讀版」? | Where can I download the "Easy-to-read version of the Insurance Industry Insurance Instructions Manual"?

    保險業投保說明手冊易讀版，請點我。

     

    Easy-to-read version of the Insurance Industry Insurance Instructions Manual, please click here.

  • Q2 【測試簽核】我的家人有領取身心障礙手冊(證明)，請問我要協助他/她投保要怎麼處理呢? | My family member has a physical and mental disability handbook (certificate). How should I assist him/her with insurance application?

    本公司對於有領取身心障礙手冊(證明)之人士的承保受理，均是遵循「保險業金融友善服務準則」、「保險業金融友善服務準則實務作業問答集」、「保險業承保身心者障礙處理原則」及「保險業務員協助身心障礙者投保機制」等相關規定辦理，上述相關規定可以參考友善服務措施 - 明台產物保險。

     

    Our company's underwriting acceptance for individuals with physical and mental disability handbooks (certificates) is handled in accordance with relevant regulations including the "Financial Accessibility Service Guidelines for Insurance Industry," "Practical Q&A Collection for Financial Accessibility Service Guidelines for Insurance Industry," "Principles for Insurance Industry Underwriting of Persons with Disabilities," and "Mechanism for Insurance Agents to Assist Persons with Disabilities in Insurance Application." The above-mentioned regulations can be referenced at Accessibility Service Measures - MSIG-Mingtai Insurance.

  • Q3 有提供身心障礙者的相關服務嗎? | Are there any services available for people with disabilities?

    明台產險提供身心障礙人士各項服務多項金融友善措施，請參考 :
    1.官網【金融友善服務資訊】內容
    2.【CRPD 身心障礙者權利公約】

     

    MSIG Mingtai Insurance provides various financial friendly measures for people with disabilities. Please refer to:
    1. Website [Financial Friendly Service Information] content
    2. [CRPD Convention on the Rights of Persons with Disabilities]

  • Q4 如何投保微型電動二輪車強制險? | How to purchase compulsory automobile liability insurance for Mini Electric Two-wheel Vehicle?

    微型電動二輪車強制險投保方式，可參考
    1. 「微型電動二輪車強制險宣導專區」
    2. 「監理服務網-微型電動二輪車專區」(多國語言服務)
    3. 「微型電動二輪車強制險承保Q&A」

     

    Procedures for purchasing compulsory automobile liability insurance for Mini Electric Two-wheel Vehicle, please refer to:
    1. "Mini Electric Two-wheel Vehicle compulsory automobile liability insurance Promotion Area"
    2. "Motor Vehicle Driver Information Service - compulsory automobile liability insurance for Mini Electric Two-wheel Vehicle" (multilingual service)
    3. "compulsory automobile liability insurance for Mini Electric Two-wheel Vehicle Underwriting Q&A"

  • Q5 如何辨識詐騙釣魚簡訊？ | How to identify fraudulent phishing SMS?

    1. 請勿輕易提供信用卡或其他個人資訊，尤其要小心來自iMessage或RCS的簡訊。
    2. 請認明111政府簡訊短碼，並避免點擊未知連結。

     

    1. Do not readily provide credit card or other personal information, especially be cautious of messages from iMessage or RCS.
    2. Verify the 111 government SMS short code and avoid clicking unknown links.

  • Q6 如何保護LINE帳號不被盜用？ | How to protect LINE account from theft?

    請勿將LINE的簡訊認證碼告訴他人，並避免在非本人操作的情況下輸入認證碼，這是避免帳號被盜的有效方式。

     

    Do not share LINE's SMS verification code with others and avoid entering verification codes when not operating the account yourself. This is an effective way to prevent account theft.

  • Q7 帳戶遭警示，應如何解除？ | How to remove an account warning status?

    請參閱警政署的最新「解除警示帳戶申請書」，填寫申請書並攜帶相關證明文件前往警察機關辦理。詳細資料請參見 解除警示辦法

     

    Please refer to the latest "Account Warning Removal Application Form" from the National Police Agency, complete the form and bring relevant documents to the police station. For details, see Account Warning Removal Procedures

  • Q8 遭遇詐騙怎麼辦？ | What should I do if I encounter fraud?

    1. 請立即撥打165反詐騙諮詢專線，或前往當地警察機關報案。
    2. 如需心理輔導，可撥打衛生福利部1925安心專線。
    3. 如有法律需求，可撥打法律扶助基金會諮詢專線。

     

    1. Immediately call the 165 Anti-Fraud Consultation Hotline or report to local police.
    2. For psychological counseling, call the Ministry of Health and Welfare's 1925 Care Hotline.
    3. For legal assistance, call the Legal Aid Foundation consultation hotline.